Help centre

Frequently Asked Questions

Quick answers about shopping with us in South Africa. Need something else? Contact us or visit Our Stores.

01 What is Our Blog?

Our Blog is an online storefront for self-defense, tactical, and related products available to customers in South Africa. Browse the shop for current stock, deals, and new arrivals.

02 Do you deliver across South Africa?

Yes. We ship orders within South Africa. Delivery options and fees are shown at checkout based on your address and order details.

03 Do you have physical stores?

Yes. Visit our Our Stores page for locations, contact numbers, and directions so you can find the nearest branch.

04 Can I buy as a wholesale or business customer?

Wholesale and business registration may be available depending on your buyer type. See Who Can Register and contact us if you need help with a wholesale account.

05 How do I track my order?

Use the order tracking link from your confirmation email, or open Track Order on the website and enter your tracking details. Logged-in customers can also view orders in My Account.

06 What payment methods do you accept?

Online checkout supports PayFast and the payment options shown at checkout. Available methods can vary by order and account type.

07 How do returns or exchanges work?

Return and exchange requests depend on product condition, timing, and our store policy. Contact support with your order number and we will guide you through the next steps.

08 How can I contact support?

Use the Contact Us page, WhatsApp options on the site when available, or visit a store listed on Our Stores. Include your order number if your question is about an existing order.

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Answers here are general guidance only and may change. For product- or order-specific help, contact support.